Is it really free money? How does it work? We’re sure you have plenty of questions, and we are here to help! Below are some of the most common questions we hear about our game.

Still confused? Get in touch, we’ll get back to you soon!

Can anyone play Kizzang®?
Players must be U.S. residents at least 21 years of age at the time of registration in order to play Kizzang Sweepstakes.
Where can I play Kizzang®?
Kizzang® is available as a web app, on Facebook, and as an application for iOS and Android mobile phones and tablets, so pick your favorite format and start winning!
How often can I play?
  • You may enter the daily slot tournament an unlimited number of times.
  • Other game styles have a daily limit, noted in the red circle at the upper right corner of the lobby icon. The number in the circle will decrease as you play toward the daily limit.
  • Come back tomorrow! Your daily limit will reset each day.
How do I get my prize?
  1. After you win, a win popup will open immediately, or the next time you sign into the app. You are required to update your contact information with current and accurate information.
  2. All cash prizes under $600 will be sent to you via PayPal. When your win is verified, PayPal will send you an email on how to receive your prize. If you do not have a PayPal account, you will be required to make one.
  3. In the event you win $600 or more in prizes in a single year, you are required by law to complete and return the W9 tax form that Kizzang® will send you.
How do I register a Kizzang® account?
After you load the app, you have two options to register a new account. You may register using Facebook by clicking the Connect with Facebook button or you may create an account directly with Kizzang® by clicking the “Become a Member” Button.
How do I sign in?
After you load the app, you may sign in using Facebook by clicking the Connect with Facebook button or you may log in with your Kizzang® account by clicking the LOGIN link.
I am registered and cannot log in.
When you register a new account with Kizzang without using the Connect with Facebook button, you will first need to verify your account before you can sign in. Check your email for the Kizzang Confirmation Email. Click the Confirm Email link in the email to verify your account. Return to the app to sign in.
What if I forget my password?
After you load the app, click the “Reset Password” button. Type in your email and then click Yes. An email will be sent to your email address with instructions on how to continue.
My game will not load. All I see is a black screen or no screen.
My game is just a black screen.

I am using Safari:
Power Saving Mode may be enabled in your browser.
1. Click the black game screen and check the top of the screen for a bar that reads Safari Power Saver, click this bar.
2. You will only need to do this process once. Anytime you return to Kizzang in the future, the game should load.

I am using Chrome:
You may have a cookie setting set that is preventing the game from launching.
1. Enter chrome://settings/content in your address bar then click enter, this should open the Content Setting prompt.
2. Under Cookies, ensure the box marked Block third-party cookies and site data is unchecked
3. Click Done then return to Kizzang
4. Refresh the page to reload the game

My game freezes at the loading screen.
I am using Safari:
Power Saving Mode may be enabled in your browser.
1. Click the black game screen and check the top of the screen for a bar that reads Safari Power Saver, click this bar.
2. You will only need to do this process once. Anytime you return to Kizzang® in the future, the game should load.
What if my game will not load?
  1. On our web or Facebook apps, try refreshing your browser. If this fails, try a different browser.
  2. If using our iOS or Android apps, ensure you have the latest version of the app from your appstore. If you experience loading issues with an updated app, try closing the app and re-opening it. Click here to find out how to do this on Android devices or here for iOS. If this fails, try restarting your device or using a different one.
What do I do if my Flash player is out of date?
Go here to download the latest version of Flash Player.
Why is Kizzang® legal?
Kizzang® provides players a promotional platform where they can participate in completely free-to-play sweepstakes, contests and games to win prizes. Since no player pays to participate, the completely free-to-play promotional platform is designed to eliminate consideration–one of the three required elements of gambling–and therefore does not violate federal or state anti-gambling laws. If you have any questions related to the legality of our free-to-play promotional platform, please do not hesitate to contact us.